Below you will find all the legal documents that govern the use of our platform. Each document is available in both English and Spanish, side by side. Click on any document to read the full text. You can also download any document as a PDF.
A continuación encontrará todos los documentos legales que rigen el uso de nuestra plataforma. Cada documento está disponible tanto en inglés como en español, uno al lado del otro. Haga clic en cualquier documento para leer el texto completo. También puede descargar cualquier documento como PDF.
Privacy Policy — User App / Politica de Privacidad — App de Usuario
How we collect, use, store, and protect passenger personal data under Peru's Ley 29733 (LPDP). Includes ARCO rights, data transfers, breach notification.
Privacy Policy — Driver App / Politica de Privacidad — App de Conductor
Driver-specific data processing: verification documents, background checks, background location, vehicle data, and LPDP compliance.
Terms & Conditions — User App / Terminos y Condiciones — App de Usuario
Complete terms for passengers: bidding system, ride process, payments, obligations, liability, and dispute resolution under Peruvian law.
Terms & Conditions — Driver App / Terminos y Condiciones — App de Conductor
Driver-specific terms: verification, independent contractor status, platform fees, wallet, insurance, vehicle requirements, and deactivation.
Terms of Use / Términos de Uso
Rules for accessing and using the Transportbidder mobile applications and website. Account responsibilities, content ownership, and acceptable behavior.
Fair Use Policy / Política de Uso Justo
Guidelines to ensure fair and equitable use of the platform. Anti-fraud measures, bid manipulation prevention, and consequence framework.
Cookie Policy / Política de Cookies
Information about cookies, tracking technologies, and local storage used by our website and applications.
Community Guidelines / Guías de la Comunidad
Standards of behavior for all users and drivers. Safety expectations, anti-discrimination policy, rating system, and enforcement procedures.
Driver Partner Agreement / Acuerdo de Socio Conductor
Specific terms for driver partners including vehicle requirements, insurance, independent contractor status, commission structure, and deactivation policy.
Refund & Cancellation Policy / Política de Reembolso y Cancelación
Rules governing ride cancellations, wallet refunds, disputed charges, and the complaint resolution process per INDECOPI guidelines.
Data Processing Policy / Política de Tratamiento de Datos
Detailed description of data processing activities, legal basis, third-party processors, international transfers, and security measures per Supreme Decree 016-2024-JUS.
Account Deletion / Eliminación de Cuenta
How to request permanent deletion of your account and all associated personal data from our systems.